Always up to date with our Software Assurance
If you initially purchase Xpert-Timer Pro, you have to purchase the Software Assurance "Premium" for at least one year. The term of one year starts from the 1st of the following month based on the date of purchase. The package cost is 20% of the license value. We calculate with 15% for all bug fixes, updates within the current major release, and 5% for upgrading to a new major major release.
The Premium package contains:
• 12 months of product updates. For example, from version 6.0 to version 6.1.
• 12 months product upgrades. For example: Upgrade from version 5 to version 6
• Free e-mail support within max. 48 hours on weekdays from Mon - Fri to email@example.com.
To be paid for - not included:
• Telephone support (technical neither)
Product advice :
• 15 minutes package: 30, - EUR plus VAT.
• 30 minutes package: 60, - EUR plus VAT.
• 60 minutes package: 100, - EUR plus VAT.
• Support via remote access: 80, - EUR plus VAT / hour
The term for the software assurance is always calculated continuously. An interruption of the software assurance period is not possible. If you extend after the software maintenance expiration date, the period will be calculated retrospectively. The minimum amount for the premium package is 20.00 EUR plus VAT. Our Software Assurance is not a subscription. Termination is not required. It will automatically run out if you don't extend it.
Calculation example when buying for the first time:
Retail price (10 licenses) 1850, - EUR
Software maintenance 370, - EUR
Invoice amount 2220, - EUR
Extension: 20% from 2220, - EUR = 444 EUR