<p>Xpert-Timer Basic is delivered from the date of purchase for one year with the software maintenance package "Basic". The package is valid for a period of 12 months. At the end of the year, the &lt;strong&gt; package will not be renewed automatically &lt;/ strong&gt;. You can decide for yourself if you want to extend it further.<br />
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&lt;strong&gt; The Basic package contains: &lt;/ strong&gt;<br />
• 12 months product updates from the 1st of the following month after the date of the license creation within the purchased major version, eg. For example, from version 5.0 to version 5.1.<br />
• Free e-mail support within max. 72 hours on weekdays from Mon - Fri to service@xperttimer.de<br />
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&lt;strong&gt; Paid - not included: &lt;/ strong&gt;<br />
• Product upgrades, for example: from version 5 to version 6<br />
• Telephone Support (also technical) / Consulting<br />
• 15 minutes package: 30, - EUR plus VAT.<br />
• 30 minutes package: 60, - EUR plus VAT<br />
• 60 minutes package: 100, - EUR plus VAT<br />
• Support via remote access: 80, - EUR plus VAT / hour<br />
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The term for the extension is always calculated on an ongoing basis. An interruption of the software maintenance period is not possible, i. If extended after the software maintenance expiration date, this period will be calculated retrospectively. The minimum amount for the Basic package is 25.00 EUR plus VAT. Software maintenance is not a subscription, so cancellation is not required.<br />
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&lt;strong&gt; Sample calculation when buying: &lt;/ strong&gt;<br />
Retail price 89, - EUR<br />
Software maintenance 0, - EUR<br />
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Invoice amount 89, - EUR<br />
<br />
Extension after one year: Invoice amount 20.- Euro plus VAT</p>